Shipping Policy

Last Updated: August 19, 2026

At Qasr Al Hala, we aim to provide a smooth and reliable shopping experience for our customers across the United Arab Emirates.

1. Shipping Locations

We currently deliver orders across the United Arab Emirates (UAE), including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

2. Delivery Time

Orders are typically delivered within 2–4 business days after confirmation.

Delivery times may vary depending on your location, courier availability, public holidays, or unforeseen circumstances.

3. Cash on Delivery

We offer Cash on Delivery (COD) for eligible orders within the UAE.

You can place your order online without making an advance payment. Payment is collected by the delivery partner when your order is delivered.

Please make sure that your name, phone number, and delivery address are correct when placing your order.

4. Order Confirmation

After placing an order, our team or delivery partner may contact you by phone or WhatsApp to confirm your order and delivery details.

Orders that cannot be confirmed may be cancelled to prevent delivery delays.

5. Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before you complete your order.

From time to time, Qasr Al Hala may offer free shipping promotions on selected products or orders.

6. Tracking Your Order

Once your order has been dispatched, tracking information may be provided where available.

You can use the tracking details to monitor the progress of your shipment.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts if you are unavailable.

If delivery cannot be completed because the customer is unreachable, provides an incorrect address, or repeatedly refuses/does not accept the shipment, the order may be returned to the sender.

8. Delayed or Lost Orders

While we work with reliable delivery partners, occasional delays may occur due to weather, public holidays, courier issues, incorrect delivery information, or other circumstances outside our control.

If your order appears significantly delayed, please contact our customer support team and we will assist you.

9. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

If you provide an incorrect or incomplete address or phone number, delivery may be delayed or unsuccessful.

Please contact us as soon as possible if you need to correct your delivery information after placing an order.

10. Contact Us

If you have any questions regarding your order or shipping, please contact us through the contact information provided on our website.

Thank you for shopping with Qasr Al Hala.